Privacy Policy
Effective Date: 13 June 2025.
Lily Cooper Naturopathy: ABN 76691917756
lilycooper-naturopathy.com
1. Overview
Lily Cooper Naturopathy (“we", "us", "our") is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including when using our website and telehealth services.
2. Information We Collect
We may collect personal information such as:
Your name and contact details
Date of birth
Medical history and health-related information
Details of treatments and consultations
Payment and billing details
Website usage data (IP address, device ID, cookies, etc.)
3. How We Collect Your Information
We collect personal information directly from you when you:
Book or attend a consultation (in person or via telehealth)
Complete online forms or questionnaires
Contact us by phone, email, or through our website
Subscribe to our newsletters or promotions
Interact with our website or social media
4. How We Use Your Information
We use your personal information to:
Provide naturopathic consultations and treatment
Deliver telehealth services securely
Manage bookings, payments, and follow-up communication
Send health updates, newsletters, and service announcements (with your consent)
Improve our services and website functionality
Fulfill legal or regulatory requirements
5. Telehealth Services
We offer naturopathic consultations via telehealth (video or phone consultations) for your convenience and accessibility.
When you use our telehealth services:
Your personal and health information is handled with the same confidentiality and care as in-person consultations.
We use secure platforms for telehealth sessions, which are encrypted and comply with privacy requirements.
You will be informed of the platform being used and your rights regarding privacy and data use.
We recommend you take steps to maintain your own privacy during telehealth sessions (e.g., using a private, secure location and device).
We do not record telehealth sessions without your written consent.
6. Disclosure of Personal Information
We may share your personal information with:
Other healthcare providers involved in your treatment (with your consent)
IT or cloud service providers that support our operations
Payment processors or health insurance providers
Legal or regulatory authorities when required by law
We do not sell or rent your personal information to third parties.
7. Keeping Your Information Safe
Your information is stored securely using password-protected, encrypted systems. We take reasonable steps to protect your information from unauthorised access, loss, or misuse.
8. Access and Correction
You have the right to access and request correction of the personal information we hold. You have the right to:
Access the data we hold about you.
Correct any inaccurate information.
Request deletion of your data.
Limit or object to how we process your data.
Receive your data in a portable format.
Withdraw your consent at any time.
To exercise your rights, please contact: hello@lilycooper-naturopathy.com
9. Cookies
Our website uses cookies and third-party analytics tools to track visitor behaviour and improve our online experience. You can manage cookie settings in your browser.
10. Third-Party Links
This website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.
11. Contact Us
If you have any concerns, questions, or complaints regarding your privacy, please contact:
Lily Cooper Naturopathy
Email: hello@lilycooper-naturopathy.com
Website: lilycooper-naturopathy.com
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of last revision clearly stated.