Terms and Conditions

Effective Date: 13 June 2025
Lily Cooper Naturopathy: ABN 76691917756
Website: lilycooper-naturopathy.com
Contact: hello@lilycooper-naturopathy.com

Welcome to Lily Cooper Naturopathy. This website is owned and operated by Lily Cooper Naturopathy. Throughout the site, the terms “we,” “us,” and “our” refer to Lily Cooper Naturopathy. By accessing this website and/or using our services—including in-person and Telehealth consultations—you agree to be bound by the following Terms and Conditions ("Terms"), including any other policies referenced here.

1. Acceptance of Terms

By accessing or using this website and our services, including telehealth consultations, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use this site or our services.

We may update these Terms at any time. Continued use of the site after changes means you accept the revised Terms.

2. Services Provided

Lily Cooper Naturopathy provides:

  • Naturopathic consultations (Via Telehealth)

  • Educational content, resources, and blog articles

  • Online appointment bookings and contact forms

All services are provided in accordance with Australian healthcare regulations and Naturopathic best practices.

3. Medical Disclaimer

The information on this website is for general informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

Always consult a qualified healthcare provider before acting on any health-related information. Never disregard medical advice or delay seeking it because of content found on this site.

Relying on any material from this website is done at your own risk.

4. Telehealth Services

If you access consultations via Telehealth:

  • You must ensure you are in a private, secure location during your session.

  • We use secure, encrypted platforms for Telehealth services.

  • By booking a Telehealth appointment, you consent to the use of video/phone communication for healthcare delivery.

  • You may be asked to provide identification to verify your identity.

Telehealth is not appropriate in medical emergencies. Please call 000 or seek immediate care in such situations.

Missed or cancelled appointments may be subject to our cancellation policy. Please refer to your booking confirmation for specific terms.

5. User Obligations

You agree to:

  • Provide accurate, current, and complete information

  • Only use this website and our services for lawful purposes

  • Not interfere with or disrupt the website’s security or functionality

  • Maintain the confidentiality of any login or account details (if applicable)

  • Confirm that you are over 18 years of age or have parental or guardian consent.

  • Not use our services for any illegal or unauthorised purpose.

6. Pricing and Availability

All service prices are listed in Australian dollars and may change without prior notice.

We may modify, limit or discontinue any product or service without liability.

Certain services or downloadable products may be available only through the website and in limited quantities.

7. Bookings and Payments

We reserve the right to refuse or cancel a booking at our discretion. If this occurs, we will contact you using the information provided at the time of your booking.

You agree to provide accurate and up-to-date information, including your email and payment details.

8. Payments and Refunds

Payment for consultations and services must be made in full at the time of booking or as otherwise agreed.

Cancellation and refund policies:

  • Cancellations must be made at least 24 hours in advance for a full refund.

  • Missed appointments or late cancellations may incur a fee or be non-refundable.

Refunds for digital products (e.g., ebooks, online courses) are not available once downloaded or accessed unless required by law.

9. Intellectual Property

All content on this website (including text, graphics, logos, videos, and images) is the property of Lily Cooper Naturopathy or its licensors and is protected under Australian copyright law.

You may not copy, reproduce, or distribute any content without prior written permission.

10. Third-Party Links

We may give you access to third-party tools or platforms (e.g., payment processors or Telehealth software) that we do not control or manage.

Use of any such third-party tools is at your own risk and subject to their terms and conditions.

11. Limitation of Liability

We do not guarantee that your use of the website will be uninterrupted or error-free.

All content and services are provided “as is” without warranties of any kind.

To the extent permitted by law, Lily Cooper Naturopathy is not liable for any damages, loss, or injury resulting from your use of the website or our services.

12. Privacy

Your use of this site is also governed by our Privacy Policy which outlines how we handle your personal and health information in accordance with the Privacy Act 1988 (Cth).

13. Governing Law

These Terms are governed by the laws of the State of Queensland, Australia. Any disputes arising from your use of the site or services will be subject to the jurisdiction of the courts of that state.

14. Contact

If you have any questions about these Terms, please contact us:

Lily Cooper Naturopathy
Email: hello@lilycooper-naturopathy.com
Website: lilycooper-naturopathy.com